Telecommunicator/Dispatcher

Department:               Police Department 
Salary:                         $3,837-$4,550/month; starting salary depending on qualifications and a competitive benefits package
Deadline To Apply:    *This job will remain posted until all positions are filled

How to apply: Please submit a completed cover letter, city employment application and resume to Human Resources to the address listed below. Employment Applications are available at City Hall as well as on the City’s website at www.cityoftoledo.org/jobs. For further information concerning the above vacancy please contact (541) 336-2247. 

Toledo City Hall
Attention: Human Resources 
206 N. Main Street
Po Box 220
Toledo, Oregon 97391
E-mail: lisa.figueroa@cityoftoledo.org

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES:
*The duties/responsibilities, experience and certifications listed below is a summary of the requirements for the position. To see a full list of the position requirements, please refer to the job description.

• Operate a multi-line telephone console system, alerting system, and a Telecommunication device (TDD) system for hearing-impaired individuals
• Translate information to the appropriate codes
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
• Perform emergency medical dispatch and crisis intervention services
• Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
• Dispatch and coordinate the responses of public safety agencies

This position requires regularly adaptive and flexible responses due to changing priorities, the need to juggle timeframes, and meet fluctuating deadlines. Interruptions to normal schedules occur and response to new situations is needed regularly.

Certifications/Licenses

• Must have valid a Oregon Driver’s License or the ability to obtain one upon acceptance of the position
• The ability to obtain basic Telecommunications certificate within one (1) year

Minimum Education

• High school diploma or equivalent General Educational Development (GED)