Utilities (Water & Sewer) Billing

City provided utilities:

The City of Toledo is considered a full service provider in that it provides municipal water, sanitary sewer, storm drainage, and street maintenance services to its citizens. The City's Finance Department provides the accounts payable, accounts receivable, and utility billing services for these services as required. If you need to sign up for new service, please fill out the application for utility service at the bottom of the page and contact City Hall.

Utility Billing Process

On a typical monthly basis, the Finance Department will generate and process approximately 1,400 - 1,500 utility bills that will reflect water consumption from approximately the 20^th of the previous month to the 20^th of the current month.

Utility bills are due & payable in full by the 10^th of each month. Any amount owing on the utility bill after the 10^th of the month is considered delinquent and will be reflected on the next billing cycle.
Delinquency notices will be provided to account holders that have delinquent amounts owing that has not paid by the 10^th of the month after the second billing as referenced above.
- Delinquency amount = Total Amount Due - Current Charges
Delinquency Notices will indicate the amount owing and date that must be paid to avoid service interruption and additional fees.
If the delinquent amount owing is not paid in full as indicated above, Shut Off Notices will be processed and late fees are assessed to the account.

The example below illustrates the timing of creating and mailing of all utility bills:

Initial Billing:

Initial Billing:
Consumption Period: September 20^th– October 20^th

Billing for Above Consumption: October 31^st Utility Bill (mailed on the 31^st)
Utility Bill is Due by: 10^th of the Month

If Not Paid:

Delinquency Notice Mailed: November 12^th
Late Fee Assessed: November 12^th
Disconnection for Non-Payment: Fourth Tuesday in November (typically, subject to change)